Terms & Conditions

Welcome to The Substans. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services or placing an order.

If you do not agree with these terms, you should not use this website.

Use of Website

By using this website, you confirm that:

  • You are at least the age of majority in your state or country, or you have permission from a parent or legal guardian.

  • You will use this website only for lawful purposes.

  • You will not use our products or services for any illegal or unauthorized purpose.

  • You will not violate any applicable laws, including intellectual property and copyright laws.

  • You will not transmit viruses, malware, worms, or any harmful code.

  • You will not interfere with the security, functionality, or operation of this website.

Any breach of these Terms may result in immediate suspension or termination of your access to our services.

We reserve the right to refuse service to anyone, at any time, for any reason.

Product Information

We strive to ensure that all product descriptions, images, specifications, pricing, and other information displayed on this website are accurate and up to date.

However, we do not guarantee that all information will always be complete, accurate, current, or error-free.

Please note that:

  • Product colours may vary depending on your device or screen settings.

  • Certain products may be available exclusively online.

  • Products may have limited quantities.

  • Products are subject to availability.

  • Returns and exchanges are governed by our Returns Policy.

We reserve the right to:

  • Correct any errors, inaccuracies, or omissions.

  • Modify product descriptions or specifications.

  • Change prices without prior notice.

  • Limit product quantities.

  • Restrict sales based on customer, location, or jurisdiction.

  • Discontinue any product or service at any time.

We do not guarantee that products, services, or information obtained from this website will always meet your expectations or that any service errors will be corrected.

Orders & Payments

All orders are subject to product availability and payment verification.

By placing an order, you agree that:

  • All billing and shipping information provided is accurate and complete.

  • You will keep your account information up to date.

  • You are authorized to use the selected payment method.

  • We may limit or cancel orders placed under the same account, payment method, or shipping address.

  • We reserve the right to refuse or cancel orders that appear fraudulent, unauthorized, or intended for resale.

If an order is cancelled or modified, we may attempt to notify you using the contact information provided during checkout.

Prices may change without prior notice.

Shipping & Delivery

Shipping times displayed on our website are estimates only and may vary due to factors beyond our control.

Delivery delays may occur because of:

  • Incorrect shipping information

  • Courier delays

  • Customs processing

  • Weather conditions

  • Government restrictions

  • Force majeure events

We are not responsible for delays caused by third-party shipping providers or circumstances beyond our reasonable control.

Returns & Exchanges

Returns and exchanges are subject to our Returns Policy.

We reserve the right to reject returns that:

  • Do not meet our eligibility requirements.

  • Show signs of misuse, damage, or excessive wear.

  • Are returned without original packaging where required.

Refund processing times depend on the payment provider and financial institution and may vary accordingly.

Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Branding

  • Product designs

  • Images

  • Graphics

  • Text

  • Website layout

  • Product descriptions

  • Digital content

is the exclusive property of The Substans or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to our systems or customer accounts.

  • Upload malicious software or harmful code.

  • Copy, reproduce, resell, or exploit any part of our website or services without written permission.

  • Misuse any information or services available on this website.

Violation of these Terms may result in suspension of access and legal action where appropriate.

Limitation of Liability

All products and services are provided on an "as is" and "as available" basis without warranties, except where required by law.

To the fullest extent permitted by applicable law, The Substans shall not be liable for:

  • Indirect, incidental, or consequential damages.

  • Loss of profits, revenue, or business opportunities.

  • Loss of data.

  • Service interruptions.

  • Website errors or inaccuracies.

  • Delays or failures caused by events beyond our reasonable control.

Your use of this website and our services is entirely at your own risk.

Third-Party Services

Our website may include integrations, payment gateways, applications, optional tools, or links to third-party websites.

These services are provided on an "as is" basis.

We do not control, monitor, or endorse third-party websites and are not responsible for their content, policies, availability, or accuracy.

Your use of third-party services is entirely at your own risk.

Privacy

Any personal information collected through this website is handled in accordance with our Privacy Policy.

By using this website, you consent to the collection, storage, and use of your information as described in our Privacy Policy.

Changes to Terms

We reserve the right to modify, update, or replace these Terms & Conditions at any time without prior notice.

It is your responsibility to review this page periodically.

Continued use of our website after changes have been published constitutes your acceptance of the revised Terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the competent courts in India.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.

These Terms constitute the complete agreement between you and The Substans regarding the use of this website.

Contact Information

If you have any questions regarding these Terms & Conditions, or require assistance relating to our products or services, please contact us at:

Email: thesubstans@gmail.com

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