At The Substans, every piece is carefully crafted, inspected, and packed before it leaves our studio. We work with trusted shipping partners to ensure your order reaches you safely and in excellent condition.

Orders are shipped across India, and we aim to provide a smooth, transparent delivery experience from checkout to arrival.

Every order is prepared with care before dispatch.

• Orders are typically processed within 1 – 3 business days after payment confirmation.

• During product launches, holidays, or high order volumes, processing may take slightly longer.

• Processing time is separate from shipping time.

• Once your order has been dispatched, you'll receive a shipping confirmation email and/or SMS.

Estimated delivery timelines are:

Please note these are estimated timelines and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.

• Shipping charges are calculated automatically during checkout.

• Shipping costs depend on your delivery location, package size, and order weight.

• Any applicable taxes or duties will be shown before payment.

• Enjoy free shipping on all orders above ₹2500 within India.

Once your order has been shipped, you'll receive:

• Tracking Number

• Courier Partner Details

• Tracking Link via Email and/or SMS

You can also view your shipment status from your customer account.

If you haven't received tracking details within 5 business days after placing your order, please contact our support team.

Currently, The Substans ships only within India.

We do not offer international shipping at this time. Availability for international destinations may be introduced in the future.

Every order is securely packed to protect your product during transit.

Our packaging is designed to:

• Protect delicate 3D printed products

• Minimize transit damage

• Deliver a premium unboxing experience

Although we work with trusted logistics partners, occasional delays may occur.

If your shipment appears delayed:

• Please first check the tracking information provided by the courier.

• If the package appears lost or hasn't moved for an extended period, contact us and we'll investigate with the courier.

If a shipment is officially confirmed as lost in transit, we will arrange:

• A replacement (subject to availability), or

• A full refund.

Delivery delays caused by weather, courier disruptions, strikes, customs procedures, or other events beyond our control do not qualify for compensation.

For selected orders, the courier may require a signature upon delivery to ensure your package is received securely.

Need to return or exchange your order?

Visit our Returns & Exchanges page for detailed information regarding eligibility, return windows, and exchange policies.